Refunds and Returns

Last updated: 7 October 2026

Please choose carefully. Forever Shopping does not offer refunds for change of mind. That includes ordering the wrong size, colour or model, finding it cheaper elsewhere, no longer wanting the item, or deciding you don’t like it.

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). The change-of-mind rules below (time limits, fees, condition requirements and return postage) apply only to change-of-mind requests. They never apply to faulty items, items not as described, or wrong items we sent.

1. Faulty, damaged, wrong or not-as-described items (Australian Consumer Law)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your item is faulty, arrives damaged, doesn’t match its description or photos, or isn’t what you ordered:

• Contact us at info@forevashopping.com with your order number, a short description of the problem, and clear photos or video of the item and packaging. Proof of purchase (your order confirmation) is all we need.
• There is no fixed deadline. You can make a claim within the time the ACL allows. We ask that you contact us as soon as you notice the problem so we can resolve it quickly.
• Major failure: you choose a refund or a replacement.
• Minor failure: we will repair, replace or refund (our choice) within a reasonable time.
• Return costs: if we ask you to send a faulty item back, we will pay or reimburse reasonable return postage. Original packaging is not required. If an item is impractical to post, we will arrange collection or tell you how to proceed.
• No restocking fee and no deduction for delivery charges on faulty, damaged, wrong or not-as-described items. A refund includes the delivery fee you paid for that item.

Where an inspection shows the item has no fault, or the damage was caused by misuse, accident, or use contrary to instructions after delivery, an ACL remedy may not be available. If we need to arrange collection and inspection, we will give you a reasonable estimate of any collection and inspection costs before collecting the item.

2. Change of mind — no refunds

We do not give refunds for change of mind. This is permitted under Australian law.

Limited store-credit exception (at our discretion). We may, at our sole discretion, accept a change-of-mind return for store credit only if all of the following are met:

1. You email info@forevashopping.com within 7 days of delivery (per tracking) and receive written approval and return instructions before sending anything. Unapproved change-of-mind returns will not be accepted or credited.
2. The item is unused, unworn, unwashed and undamaged, with all original tags, accessories, manuals and original, undamaged packaging.
3. You pay all return postage. We recommend tracked, insured postage — items lost or damaged on the way back to us are your responsibility.
4. You accept a 20% restocking fee, deducted from the store credit.
5. Original delivery charges are not credited.

Store credit is issued after we receive and inspect the item, is valid for 12 months, and cannot be exchanged for cash.

Not eligible for change-of-mind return under any circumstances (these exclusions apply only to change of mind — faulty items are always covered under Section 1):

• Clearance, sale or discounted items
• Personal care, beauty, hygiene and intimate products, or anything with a broken seal
• Earrings, underwear, swimwear and similar items
• Personalised, custom-made or made-to-order items
• Consumables, liquids and cosmetics
• Gift cards and digital products
• Items that have been installed, assembled, used or altered

3. Order cancellations

Orders are processed quickly with our suppliers. You may request a cancellation by emailing us within 12 hours of placing your order. If the order has not yet been processed, we will cancel it and refund you in full. After 12 hours, or once processed or dispatched, an order cannot be cancelled and will be treated as a change-of-mind request under Section 2.

4. Delivery problems

• Delivery time: standard delivery is 7 to 21 business days. Delivery times are estimates. If your tracking has not updated after 21 business days, contact us and we will investigate with the carrier.
• Lost in transit: if a parcel is confirmed lost before delivery, we will reship or refund at no cost to you.
• Incorrect or incomplete address: please check your address carefully at checkout. If a parcel is undeliverable or misdelivered because the address you supplied was wrong or incomplete, we are not responsible for the loss. We may reship at your cost.
• Refused or unclaimed parcels: if you refuse delivery or do not collect a parcel and it is returned to us, this is treated as change of mind. Any refund (if offered) will be less the original and return shipping costs and the 20% restocking fee.
• “Delivered” but not received: contact us promptly (ideally within 7 days of tracking showing delivered) so we can lodge a carrier investigation while the carrier’s records are fresh. Please check with neighbours and your building’s mailroom first.

5. Refund method and timing

Approved refunds are paid to your original payment method within 10 business days after we approve the claim (or after we receive the returned item, where a return is required). Your bank or PayPal may take additional time to show the credit.

6. Chargebacks

Please contact us before raising a dispute with your bank or PayPal — most problems are resolved faster directly. We will respond to and contest chargebacks that we believe are unfounded, and provide delivery and correspondence records to the payment provider. This does not affect your right to dispute a transaction with your bank.

7. How to contact us

Email info@forevashopping.com with your order number. Please wait for our return instructions before posting anything back to us, so we can give you the right address and reimburse postage on faulty items.

This policy forms part of our Terms and Conditions.